Tenant Frequently Asked Questions

  • I’ve been approved. When do I get my keys?

    Once you have provided proof of renter’s insurance, confirmation for utilities in your name, all monies owed for move-in, and it is the lease start date, you will be given access to the keys.
  • The property I want to lease is ready now, but my lease doesn’t start for a week. Can I get my keys early?

    No
  • Can I have a cat or a dog?

    Some properties will allow you to have a pet while others will not. It is important to read your lease. If you are not sure, call the office to speak with a property manager. Generally, we will allow dogs and cats with a pet deposit and pet fee. Dogs must not be aggressive and be over 1 year of age. You must get approval in writing from the office before getting a pet.
  • Can I paint?

    You must get written approval from the property manager before painting or making any other changes to the home. There may be a charge for this.
  • How do I make maintenance requests?

    Maintenance requests may be made through your tenant portal or you may call 855-559-5525 24 hours a day to speak to a live person or for a maintenance emergency.
  • How is trash handled?

    Trash is generally the tenant’s responsibility. You are required to set up trash service in your name prior to move in.
  • Who is responsible for yard maintenance?

    Please refer to your lease in determining if yard maintenance is your responsibility or the owner’s. If you are not sure, please call or email the office.
  • Can I get a copy of my lease?

    You will be provided an electronic copy of your lease at the time of signing. You will also be able to access it at any time through your portal.
  • Who is responsible for appliance repairs?

    Please refer to your lease in determining if appliance repairs are your responsibility or the owner’s. If you are not sure, please call or email the office.
  • Can I have reduced rent payments if I do work on the property?

    No. The lease clearly states that you are not allowed to make any repairs to the property without written consent. Please contact the office if you feel you need any repair work.
  • Can I use my security deposit for last month’s rent?

    No.
  • Is there a fee if I break my lease?

    Yes.